Internal communication is an integral component of a company’s success or failure. So why are our own, personal, internal communications so often neglected?
Obviously, employees know to be polite and kind to colleagues, but why are so few of us kind to ourselves?
This post explores how important self-care and internal-internal communications in public relations.
The first, and likely most important, rule of internal communications is honesty.
Not only is company honesty somewhat legally binding, it is also the best practise to avoid crises.
If employees feel betrayed, they could leave the company and/or spread negativity about it across any platforms they wish. Here are some ways employees could spread animosity about their company:
Word of mouth – this could create a negative buzz within the local area of a company, and affect the company’s ability to hire new staff
- Social media – similar results as above, but to a much wider audience
- Press – again, this widens the audience hearing the negativity
- Other staff – this could lose the company more employees and trigger a snowball-effect if other staff start to do the same
Therefore, it can be said that honesty within a company is of vital importance.
And the same goes for honesty about mental health – the more honest you are with yourself about what is going on, the more likely you will be to handle it. Don’t run away from the problem, and don’t deny its existence, because it will catch up with you – it’s better to deal with it while it’s manageable.
Secondly, changes in a workplace can produce uncertainty which can lead to speculation, rumour and anxiety. If changes are happening in your workplace, or your mental health, be open and honest about them. Realise that change is inevitable, but that’s not always a bad thing – after all, a change is as good as a rest, right?
Manage that speculation and quash rumours by being frank with yourself and others. Reduce anxiety with open communication.
All too often, employees admit to not knowing what’s going on in their company. Equally, it is frequently reported that senior members of staff don’t understand what their own employees do.
Being open and clear in communication leads to a better understanding of the business and its visions/values. And better understanding can only mean a more cohesive team pushing towards those goals.
The same goes for mental health – the more people know, the more likely they are to understand, which in turn makes them more likely to be able to help or accommodate the issues you’re facing.
In connection to Clarity, respecting the needs of yourself and others is important in internal communications.
For example, in terms of business internal comms, you are much more likely to do a better job if you understand the wants, needs and limitations of others/the company.
In terms of your own internal comms, you’re much more likely to do your job well if you’re not compromised. For instance, if your mental health is making you emotional, it is much more effective to pause and regain composure than it is to push through with clouded judgement.
Without respect for limitations or needs, it’ll be like you’re trying to spend money you don’t have. Yes, you could take out a loan, but you’ll just be pushing your pain off to another time and making it worse than it already is. If you respect the limitations of yourself and others, you realise that it would be better, in the long run, to wait until your next pay day (or until you’re not restricted by whatever limitations you may have now).